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Privacy Policy

FactoryOTC.com Website and Online Store Privacy Policy


Last Updated: September 9, 2015

Your privacy is very important to Perrigo Company ("Perrigo"). We also understand that privacy is very important to you. This Privacy Policy ("Privacy Policy") tells you how we protect and use any information we gather through the FactoryOTC.com website ("Site"), including the online store located within the Site ("Online Store"). This Site is operated by Perrigo and its affiliates. Perrigo and its affiliates also operate other websites. This Privacy Policy may not apply to those other websites. Please review the privacy policy posted on those other Perrigo websites when you visit them.

This Privacy Policy explains how Perrigo may use and disclose information we collect from and about you when you visit the Site, as well as your ability to control certain uses of it. By using this Site, you consent to the collection, use, and disclosure of information in accordance with the terms of this Privacy Policy. Please also read our Website and Online Store Terms and Conditions to understand the general rules about your use of this Site. Except as written in any other disclaimers, policies, terms of use or other notices on this Site, this Privacy Policy and the Website and Online Store Terms and Conditions are the complete agreement between you and Perrigo with respect to your use of this Site. You may be subject to additional terms that may apply when you access particular services or materials on certain areas of this Site or by following links that take you away from this Site.


The information we receive, and how we use it, depends on what you do when visiting our Site. We collect and use your non-personal information differently than your personal information.

  • Information You Provide

  • Perrigo collects personal information from you when you choose to share it with us to create an online account with us, purchase products from the Online Store, request information from us, sign up for newsletters or our email list, use our service, or otherwise contact us. The personal information we collect may include your name, address, email address, phone number, and your credit/debit card number or other financial information. You may be required to provide certain other personal information to create your Site account. You may need to register to access some portions of the Site. When you register with us or make a purchase, you will need to complete certain fields (some are required and some are optional). This information may be collected by Perrigo and/or by PayPal and shared between Perrigo and PayPal. In these situations, if you choose to withhold any Personal Information requested by us, it may not be possible: (i) for you to make a purchase from our Online Store, or (ii) for you to gain access to certain parts of the Site. In addition, any purchases made on this Site will be processed by PayPal. In order to fully process your order, you and/or Perrigo will provide PayPal with information related to your transactions for Perrigo products and such information will also be subject to PayPal’s privacy policy. We may combine the information you provide to us with information from and about you that we automatically collect when you visit the Site, from third parties, or other online and offline sources.

  • Information Automatically Collected

  • Each time you visit this Site to read or download information, we may automatically collect and store certain information about you from your computer. If you only read or download information on our Site, we do not collect or learn your name, email address, home address or other personal information about you. We may use cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies), and/or other technologies to collect certain information about visitors to our Site, and interactions with our emails and online advertisements. For example, we may automatically collect certain non-personal information from you, including, but not limited to, your browser type, device and operating system, Internet Protocol ("IP") address, software version, the domain name from which you accessed the Site, and general geographic information. In addition, we may collect information about your browsing behavior, such as the website you came from (known as the referring URL), the time and date you access the Site, the pages you visit within our Site (and the order in which you visit them), the amount of time you spend viewing or using the Site, the number of times you return to the Site, other click-stream or site usage data, emails that you open, forward or click-through to our Site, and other information that does not personally identify you.

    We may use web beacons and we may place a text file called a cookie in the browser files of your computer when you visit. Our third party analytics and advertising service providers may also use technology such as cookies, web beacons, pixel tags, log files, or Flash cookies. These allow Perrigo, and our third party analytics and advertising service providers, to collect non-personal information about you and your use of our Site, advertising and social media.

  • Tracking Options and California Do Not Track Disclosures

  • Certain parts of our Site require cookies. You may adjust your browser or operating system setting to limit certain tracking or to decline cookies, but by doing so, some parts of our Site may not work properly. Check the "Help" menu of your browser to learn how to adjust your tracking settings or cookie preferences. To learn more about the use of cookies or other technologies to deliver more relevant advertising and to know your choices about not having this information used by certain Service Providers (defined below), please click here http://www.aboutads.info/choices. Note that our systems may not recognize Do Not Track (DNT) headers from some or all browsers.

  • Information Collected From Other Sources

  • We may obtain information about you from other sources, including social networks that you use to connect with Perrigo or the Site. This information may include name, user name, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity. We may combine this information with the information we collect from and about you to help us tailor our communications to you and to improve our Site.

  • Combination of Information

  • We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Sites, as well as information collected offline or from third party sources to help us tailor our communications to you and to improve our Site and services.


We may store certain Non-Personal and Personal Information including your full name; email address; phone number; shipping address; username and password for your FactoryOTC.com account; credit card information; a record of your FactoryOTC.com orders, shopping behavior and preferences; information you provide to us through social media; location and geographic information; and other information you may provide to us or that may be provided to us by third parties.


We may use the information we collect from and about you for any of the following purposes:

  • To provide you with the services you request and communicate with you;
  • To respond to your inquiries via email, regular mail or otherwise;
  • To provide you with customized Site content, targeted offers, and advertising on the Site or on other sites or with other information that we believe may be of interest to you;
  • To understand the way you use our Site and other websites;
  • To contact you with information, newsletters and promotional materials from Perrigo or on behalf of our partners and affiliates;
  • To contact you when necessary;
  • To review the usage and operations of our Site and improve our content and services;
  • To help us make our Site, Online Store, programs, products, services and content more useful to you, and more useful to other visitors.
  • To address problems with the Site or our business;
  • To prepare reports and other materials about Site traffic and Site interaction;
  • To manage our telecommunications networks;
  • To protect the security or integrity of the Site and our business;
  • As described to you at the point of data collection;
  • To use and disclose your credit/debit card information or other financial information only to process payments and prevent fraud; and
  • To demonstrate compliance with FDA regulations.

If we receive updated Personal Information from third parties, we may revise your account for you so that we can efficiently process your orders, deliver your packages or otherwise communicate with you. For example, we may receive Personal Information, such as updated addresses, from our shippers.


Perrigo may disclose the information we collect from and about you as follows: (1) to our Service Providers, if the disclosure will enable them to perform a business, professional or technical support function for us; (2) as necessary if we believe that there has been a violation of the Perrigo Terms of Use or of our rights or the rights of any third party; (3) to respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; (4) with selected third parties that we believe may provide offers, benefits, promotional materials, and goods and services that may be of interest to you; and (5) as described to you at the point of collection. Perrigo may share aggregate or anonymous non-personal information with third parties for their marketing or analytics uses.

Perrigo will not sell, exchange, or publish your Personal Information without your permission, except in conjunction with the sale or purchase of assets during the normal course of our business, including merger, dissolution, acquisition or other similar event. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through this Site in a manner that is consistent with this Privacy Policy. Perrigo may transfer your Personal Information to the subsidiaries, divisions or other entities under common ownership with Perrigo. You also agree that Perrigo may share your Personal and Non-Personal Information with others who help us with the activities set forth above, such as order processing, fulfillment, shipping, or related activities.

Except as otherwise provided in this Privacy Policy, we will make commercially reasonable efforts to keep your Personal Information private and will not share it with others, unless the disclosure is necessary to comply with a law or regulation, court order, subpoena or other legal process; to protect our rights or property; to enforce the Website and Online Store Terms and Conditions or this Privacy Policy; or to protect someone’s health or safety.


Perrigo may contract with third parties to perform functions related to the Site ("Service Providers"). Service Providers will have access to your information needed to perform their business functions, and may have their own policies about how they use information collected when you visit our Site or interact with our advertising or social media.


Please note that, at all times, you are responsible for updating the personal information you provide to us. To update your information stored by Perrigo, you may sign in to your account and update your personal information.


If you prefer not to receive optional emails from Perrigo, you may email CustomerService@FactoryOTC.com and request to be unsubscribed from our email lists. Note that if you unsubscribe, we may still email you in connection with specific requests from you, to process orders from our Site, or regarding other issues specific to you.


Any personal information or content that you may disclose on our Site, in blogs, on message boards, in chat rooms, or on other public areas on the Site, becomes public information. Please exercise caution when disclosing personal information in these public areas.'


For California residents: Perrigo may share your personal information with affiliated third parties, some of which do not share the Perrigo name, for their direct marketing purposes. As this category of affiliate is considered an unaffiliated party under California law, you may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at CustomerService@FactoryOTC.com.


This Site contains links to other sites, which may have privacy policies that differ from our own. We are not responsible for the privacy practices or content of such other websites. Accordingly, we recommend that you review the Privacy Policy posted on any website that you access through this Site. The terms and conditions herein do not apply to any such linked websites. Perrigo does not endorse any linked websites, or the information, materials, products or services that are contained in or accessible through such linked websites. Perrigo disclaims all warranties, express or implied, with respect to the information, materials, products and services that are contained in or accessible through linked websites, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

You acknowledge and agree that Perrigo is not responsible for the content, accuracy, legality, decency, copyright compliance, privacy practices, security or any other aspects of any such linked websites, and that the access or use of any such linked websites is solely at your own risk, and you hereby waive any and all claims against Perrigo with respect to such linked websites.


Protecting children’s privacy is important to us. We do not direct the Site to, nor do we knowingly collect any personal information from, children under the age of 13. Please contact us if you think we may have collected information from a child under the age of 13.


We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.


Your personal information is stored on servers in the United States. You understand and agree that Perrigo may collect, use, disclose, and otherwise process the information you provide as described in this Privacy Policy even if you are from an area outside the United States. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the United States.


Perrigo reserves the right to modify or amend this Privacy Policy at any time. If we ever change our Privacy Policy, we will post any changes on this Site. If we change the Privacy Policy in a material way, we will provide appropriate notice to you.


If you have additional questions, please contact us at any time. Or write to us at:

Perrigo Company
Allegan, Michigan 49010
Attn: FactoryOTC